bet9 Privacy Policy

1. Introduction

This Privacy Policy explains how bet9 ("we", "us", "the platform") collects, uses, stores and protects the personal information of users ("you") who register and use the bet9 website at bet9.ml. We understand that your personal data is important to you, and we are committed to handling it with care, transparency and respect.

bet9 operates an online sports betting and gaming platform designed for users in Pakistan. To provide a safe, functional and enjoyable service — including sports betting on cricket, PSL, T20, football and esports, live casino games, and PKR payment processing — we need to collect certain personal information from you. This policy explains exactly what that information is, why we need it, and how it is protected.

We do not use your data in ways that are not described in this policy. If we make changes to how we handle your personal information, we will update this page and notify registered users where required. This policy should be read alongside our Terms and Conditions.

2. Data We Collect

bet9 collects personal information in the following categories:

We do not collect sensitive personal information such as biometric data, religious beliefs or health data beyond what is strictly necessary for responsible gaming purposes (for example, information you voluntarily provide when setting self-exclusion preferences).

3. Why We Use Your Data

bet9 uses personal data only for the purposes listed below. We do not use your data for anything that is not described here.

• Account creation and management. To register your account, verify your identity, maintain your account settings and process your requests including deposit limit changes and self-exclusion requests.
• Processing bets and transactions. To accept and settle bets, process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to maintain accurate transaction records.
• Identity verification and fraud prevention. To verify that you are who you say you are, to confirm that you meet the age requirement of 18 and over, and to detect and prevent fraudulent activity, money laundering and other misuse of the platform.
• Platform security. To monitor for unusual account activity, suspicious betting patterns, and unauthorised access attempts. Technical data including IP addresses and device fingerprints are used for this purpose.
• Customer support. To respond to your support queries, resolve disputes and investigate complaints.
• Responsible gaming. To operate and enforce deposit limits, session reminders, self-exclusion and other responsible gaming tools that you set in your account.
• Platform improvement. To understand how users interact with bet9, identify which features are most used, and improve the overall user experience. This is done using aggregated and anonymised usage data where possible.
• Marketing communications. To send you relevant offers, bonus notifications and promotions — but only if you have opted in to receive marketing communications. You can opt out at any time via your account settings or by contacting support.
• Legal and compliance obligations. To maintain records as required and to respond to lawful requests from authorities where legally compelled to do so.

4. Sharing Your Data

bet9 does not sell your personal information. We share data with third parties only in the following limited circumstances:

• Payment processors. When you make a deposit or withdrawal, transaction data is shared with the relevant payment provider — such as JazzCash, Easypaisa or your bank — only to the extent necessary to complete the transaction.
• Identity verification providers. We may use third-party KYC (Know Your Customer) services to verify identity documents. These providers are contractually bound to use your data only for verification purposes and to maintain appropriate security standards.
• Fraud and security services. Certain technical data may be shared with fraud detection and cybersecurity service providers to protect the platform and its users.
• Legal obligations. Where we are required by law, court order or lawful government request to disclose personal information, we will comply with that obligation. We will notify affected users where we are legally permitted to do so.
• Business transfers. In the event that bet9 undergoes a merger, acquisition or sale of assets, your personal data may be transferred to the new entity. You would be notified of any such change before your data is transferred and before any different privacy policy applies to it.

5. Payment Data

All PKR transactions on bet9 — whether via JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards or mobile wallets — are processed through secure payment channels. The following rules apply to how we handle your payment data:

• bet9 does not store full card numbers. Card payment processing is handled by a PCI-DSS compliant payment processor. We retain only a tokenised reference that allows us to match transactions to your account.
• For JazzCash and Easypaisa transactions, we store the mobile number associated with the wallet and the transaction reference number for reconciliation and withdrawal matching purposes. We do not store wallet PINs or passwords.
• Bank transfer details (account number, bank name) provided for withdrawal purposes are stored only as long as necessary to process the withdrawal and are not used for any other purpose.
• Transaction history — including deposit amounts, withdrawal requests and bet settlement records — is retained for a minimum of five years for financial record-keeping and fraud prevention purposes.

6. Cookies & Tracking Technologies

bet9 uses cookies and similar technologies to make the platform work properly, to remember your preferences, and to understand how users navigate the site. Below is a summary of the types of cookies we use:

• Essential cookies. These are required for core platform functionality — including keeping you logged in during a session, remembering your bet slip contents, and maintaining your language and currency preferences. The platform cannot function properly without these cookies and they cannot be disabled.
• Analytics cookies. We use anonymised analytics data to understand which pages and features are most used, how long users spend on different sections, and where users encounter issues. This data is aggregated and does not identify individual users.
• Security cookies. These cookies help us detect unusual session behaviour, prevent cross-site request forgery, and protect against other common web security threats.
• Preference cookies. These remember choices you have made — such as your preferred sports category or notification settings — so you do not have to set them again on each visit.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some features on bet9. Deleting all cookies will log you out of your current session.

bet9 does not use third-party advertising cookies or share cookie data with ad networks for retargeting purposes.

7. Data Retention

bet9 retains your personal data only for as long as is necessary for the purposes for which it was collected. The following general retention periods apply:

• Active account data — retained for the duration of your account and for a period of up to five years after account closure, to meet financial record-keeping obligations and to resolve any disputes arising after closure.
• Identity verification documents — retained for five years from the date of verification or from account closure, whichever is later.
• Transaction records — retained for a minimum of five years in line with standard financial record-keeping practices.
• Technical and usage logs — generally retained for 12 months, after which they are anonymised or deleted.
• Marketing preferences and communication history — retained while your account is active or until you opt out of marketing, after which marketing-related data is removed promptly.
• Support correspondence — retained for three years from the date of the most recent communication in a thread, to allow follow-up and dispute resolution.

When data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Your Rights Over Your Data

You have the following rights in relation to the personal data that bet9 holds about you. To exercise any of these rights, contact support with your registered email address and a description of your request.

We aim to respond to all data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this by a further 30 days and will notify you accordingly.

9. Security Measures

bet9 implements technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our security practices include:

• TLS encryption for all data transmitted between your device and the bet9 platform. This applies to login, registration, deposit and withdrawal flows.
• Encrypted storage of sensitive data including passwords (hashed and salted), CNIC references and payment token data.
• Access controls that limit which internal team members can access personal data, based on job function and the principle of least privilege.
• Session management including automatic session expiry after a period of inactivity, and the ability to terminate all active sessions from account settings.
• Fraud monitoring systems that flag unusual login patterns, rapid repeated transactions and other indicators of account compromise.
• Regular security reviews of platform infrastructure and data handling practices.

Despite these measures, no platform can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact support immediately and change your password. You are also responsible for maintaining the security of your own device and login credentials.

10. Minors

bet9 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a required part of the registration and KYC process, and accounts found to belong to individuals under 18 are closed immediately with any balance refunded to the verified payment method.

If you are a parent or guardian and believe a minor has registered on bet9 using false date-of-birth information, please contact our support team immediately. We will investigate and close the account as a priority.

bet9 does not direct any marketing communications at individuals who have indicated they are under 18, and our platform does not target minors in any of its promotional or advertising activities.

11. Changes to This Policy

bet9 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable privacy practices, or improvements to how we explain our data handling. When we make updates, the revised policy will be published on this page with a new effective date at the top.

For significant changes — such as a change in how we share data with third parties or a new category of data we begin collecting — we will notify registered users via their registered email address before the changes take effect. For minor clarifications and formatting updates, we will update the page without a separate notification but will always reflect the change in the effective date.

Your continued use of bet9 after a policy update constitutes acceptance of the updated Privacy Policy. If you do not agree to the updated policy, you should stop using bet9 and request account closure and data deletion by contacting support.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, please reach out to the bet9 support team. We take all privacy queries seriously and will respond as quickly as possible.

For questions about account terms and conditions, visit the Terms and Conditions page. For responsible gaming tools and self-exclusion, visit the Responsible Gaming page.